Make the bug happen on demand
A bug you can't reproduce can only be guessed at.
Something goes wrong <sometimes / for some users / occasionally>: <describe what you see> Help me make it reproducible. Ask me questions if you need to, then: - What differs between the times it happens and the times it doesn't? Suggest specific things to compare — input, timing, data state, browser, network, order of actions. - What should I log to capture the conditions when it next occurs? - Is there a way to force the conditions rather than waiting? Don't suggest a fix. I want a reliable reproduction first.
Intermittent nearly always means timing, state left over from a previous action, or one specific piece of data. Those three cover most of them.